Enterprise-Grade Integrations
Connect with the tools you already use and love. Our platform integrates seamlessly with leading business applications across all categories.
CRM Integrations
Helpdesk & Support
Communication Platforms
Business Intelligence
& Many MoreReal-World Integration Scenarios
See how leading organizations leverage our integrations to transform their customer communication and business processes.
E-commerce Customer Support
Online retailer with high order volumes needs efficient customer service.
Key Benefits:
- Automatic ticket creation for order issues
- Real-time order status updates via WhatsApp
- Integrated customer purchase history
40% reduction in resolution time
Real Estate Lead Management
Property developer managing multiple projects and client inquiries.
Key Benefits:
- Automated lead scoring and assignment
- Seamless handoff between sales and support
- Real-time performance dashboards
60% increase in lead conversion
Healthcare Patient Communication
Medical practice coordinating appointments and patient care.
Key Benefits:
- Automated appointment reminders
- Secure patient communication
- Integrated medical records access
50% reduction in no-shows
Financial Services Compliance
Banking institution requiring secure, compliant customer interactions.
Key Benefits:
- Automated compliance reporting
- Secure call recording and storage
- Risk assessment integration
100% regulatory compliance
Voitekk Contact Center API Suite
Comprehensive REST APIs to integrate your CRM and ticketing tools seamlessly. Eliminate manual data entry, reduce errors, and create synchronized workflows across all platforms.
Call Control APIs
| API Endpoint | Description |
|---|---|
| Click to Call | Programmatically control call flows and integrate dialing functions directly into your CRM interface. |
| Hang Up & Dispose | End a call and assign a disposition status. |
| Hang Up & Dial Alternate | End the current call and immediately dial an alternate number for the same lead. |
| Dial Alternate Number | Dial an alternative contact number for a lead. |
Lead Management APIs
| API Endpoint | Description |
|---|---|
| Insert Single Lead | Synchronize lead data between your CRM and contact center platform for unified customer management. |
| Bulk Lead Insert | Add multiple leads to the system at once. |
| Update Lead | Modify the details of an existing lead. |
| Delete Single Lead | Remove a single lead from the system. |
| Delete Leads from Leadset | Remove a batch of leads from a specific lead set. |
Reporting & Analytics APIs
| API Endpoint | Description |
|---|---|
| Agent Logger Report | Extract comprehensive reports and analytics data to power your business intelligence dashboards. |
| Quality Logger Report | Retrieve data on agent quality scores and evaluations. |
| Recording Log Report | Access logs of all call and screen recordings. |
| Agent Summary Report | Get a summary of agent performance metrics. |
| Call Rating Log Report | Fetch logs of customer ratings for calls. |
System Management APIs
| API Endpoint | Description |
|---|---|
| Get Process Info | Manage queues, dispositions, and system configurations programmatically for dynamic operations. |
| Get Disposition List | Retrieve the list of all available call dispositions. |
| Get Agent List | Get a list of all active agents in the system. |
| Empty Queue Data | Clear all calls from a specific queue. |
| Download Leadset Data | Export lead data from a specific lead set. |
Specialized Reporting APIs
| API Endpoint | Description |
|---|---|
| DNC Logger Report | Track Do Not Call compliance. |
| Callback Logger Report | Monitor scheduled callbacks. |
| Pause Logger Report | Analyze agent break patterns. |
| Alternate Number Report | Track alternative contact attempts. |
| Auto Drop Report | Fetch data for non-connects while auto-calling. |
| Missed Call Report | Track unanswered inbound calls. |
Ready to Integrate Your Business?
Join 650+ organizations already using Voitekk platform for their daily operations. Connect your tools and transform your customer communication today.
