Every business looks for a medium to connect with the customers in the best possible way for the most fruitful and intended results. In this context, Interactive Voice Response (IVR) has come up as one such tool that helps callers in finding the solution effortlessly. However, the productivity of IVR depends on how well itRead More…
5 Rules Anyone Working in Customer Service .
In any industry, sport, or even a good game of poker, success hinges upon a confluence of many factors: Skill, experience, and favorable timing all shape the path towards becoming a champion. Still, it’s easy to get distracted from the basics and take your eye off of the ball. Players in the customer service (CS)Read More…
Golden Rules for Effective Telemarketing
Telemarketing can be a difficult practice, as agents may fear rejection while potential customers are weary of annoying callers. However, effective telemarketing should never be about being aggressive. When agents are well-prepared, honest, and conversational in their approach, even skeptical leads can turn into loyal customers. Here are six golden rules for effective telemarketing thatRead More…
Small Ways To Improve Customer Service at Your Call Center
1. Immediacy and Aptness Every customer is looking for a solution that should be apt and immediate. The agent has to be well aware of customer’s problem to make the conversation more customer friendly. With a flawless focus on customer needs, the agents can be trained well for making a result-oriented communication that ends upRead More…
Benefits of IVR for Customer Service
While self-service is key to helping customers find information quickly, IVR is an essential tool for making it happen. IVR, or interactive voice response, uses touch-tone or speech recognition technology to identify and route callers to the most qualified agents, driving greater efficiency on both sides of the customer experience. Here are five key benefitsRead More…
Grow your business with customer service
It’s a challenge many small businesses face. How do you take on big, well entrenched competitors and win? A great idea can only take you so far in today’s crowded landscape where companies of all sizes are vying for attention and many risk averse customers want to stay with a proven solution it’s a challengeRead More…
5 Ways to Improve Communication in the Call Center
Good communication in the call center is an essential part of customer service success. When employees have a deep understanding of their company’s values and current practices, they are better able to perform their roles with confidence and skill. Indeed, clear communications within an organization can lead to greater staff motivation, realistic goal setting, reducedRead More…
5 Ways to Find Customer Pain Points
Knowing your customers’ pain points is the first step toward giving them the products and services they want. Pain points are generally considered obstacles that prevent customers from finding the solutions they need. For example, customers may have difficulty making quick and secure payments on brand websites, or perhaps they cannot speak to agents whenRead More…
Give Thanks to Contact Center Agents
Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving meal and preparing yourself for the lethargic feeling you’ll have after consuming an unimaginable amount of food (nom-nom). You’ll sit back on your favourite spot on the sofa, put your feet up and have thoughts of gratitude. How thankfulRead More…
Top 5 Benefits of a Predictive Dialer for the Contact Center
Top 5 Benefits of a Predictive Dialer for the Contact Center Given the intense rhythm of a contact center, agent efficiency is always essential. When it comes to both customer service and sales, losing time can indeed be costly. However, with a predictive dialing solution , contact centers are empowered, through automated technology, to placeRead More…
