Every business looks for a medium to connect with the customers in the best possible way for the most fruitful and intended results. In this context, Interactive Voice Response (IVR) has come up as one such tool that helps callers in finding the solution effortlessly. However, the productivity of IVR depends on how well itRead More… In any industry, sport, or even a good game of poker, success hinges upon a confluence of many factors: Skill, experience, and favorable timing all shape the path towards becoming a champion. Still, it’s easy to get distracted from the basics and take your eye off of the ball. Players in the customer service (CS)Read More… Telemarketing can be a difficult practice, as agents may fear rejection while potential customers are weary of annoying callers. However, effective telemarketing should never be about being aggressive. When agents are well-prepared, honest, and conversational in their approach, even skeptical leads can turn into loyal customers. Here are six golden rules for effective telemarketing thatRead More… 1. Immediacy and Aptness Every customer is looking for a solution that should be apt and immediate. The agent has to be well aware of customer’s problem to make the conversation more customer friendly. With a flawless focus on customer needs, the agents can be trained well for making a result-oriented communication that ends upRead More… Top 5 Benefits of a Predictive Dialer for the Contact Center Given the intense rhythm of a contact center, agent efficiency is always essential. When it comes to both customer service and sales, losing time can indeed be costly. However, with a predictive dialing solution , contact centers are empowered, through automated technology, to placeRead More…