Good communication in the call center is an essential part of customer service success. When employees have a deep understanding of their company’s values and current practices, they are better able to perform their roles with confidence and skill. Indeed, clear communications within an organization can lead to greater staff motivation, realistic goal setting, reducedRead More… Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving meal and preparing yourself for the lethargic feeling you’ll have after consuming an unimaginable amount of food (nom-nom). You’ll sit back on your favourite spot on the sofa, put your feet up and have thoughts of gratitude. How thankfulRead More…   A headset is a device that is used for multimedia and communication purposes. These devices are mainly used by people who are constantly on the move or for those who work for offices. There is a vast number of people who use the headset, such as those who greatly benefit from the convenience thisRead More…