While self-service is key to helping customers find information quickly, IVR is an essential tool for making it happen. IVR, or interactive voice response, uses touch-tone or speech recognition technology to identify and route callers to the most qualified agents, driving greater efficiency on both sides of the customer experience. Here are five key benefitsRead More… It’s a challenge many small businesses face. How do you take on big, well entrenched competitors and win? A great idea can only take you so far in today’s crowded landscape where companies of all sizes are vying for attention and many risk averse customers want to stay with a proven solution it’s a challengeRead More… Knowing your customers’ pain points is the first step toward giving them the products and services they want. Pain points are generally considered obstacles that prevent customers from finding the solutions they need. For example, customers may have difficulty making quick and secure payments on brand websites, or perhaps they cannot speak to agents whenRead More…   Here’s an obvious statement for you, “Make sure customers are 100% happy with their experiences”. This truth goes without saying, since happy customers – those who actually like doing business with your brand – are also more likely to be loyal to your brand. And as you know, a happy customer is the resultRead More… You’re fighting a pounding headache, your long commute to work is completely mind numbing, and your hot coffee just took a spill all over your new white outfit – let’s face it, you’re having a bad day. Sometimes the best thing to do on these terribly consuming days is to simply laugh it off. IRead More…