Call Center Dialers: Are You Hosting It On Cloud? For a diverse customer base, it becomes necessary to contact customers in an efficient way because missing out on even a single promising lead would not be good for the prospect of your business.

The call center solutions commonly used today are designed specifically keeping this in mind that every customer should get individual importance while availing the services. But before a customer opts for a service, it is necessary to make them understand the profitability that your services are offering. So to keep the idea of a solid customer base afloat, you need to have a solid customer contact.

Types of Dialers Dialers are outbound call center solutions. Initially, agents dialed the customer contacts manually at random and expected the customer to answer the call. But gradually things changed and the need of dialers became more relevant in the call center environment and for accessing the customers in a much better way. The idea of communication with the customers became more inclined towards results.

There are three kinds of dialers that are mainly used in the call center environment: manual dialers, auto dialers, and predictive dialers.

Now based on different needs, different dialers are put to use for better customer access and an upsurged sales acceleration.

Manual dialers are traditional dialers where the agent dials the customer contact numbers manually one by one. In case of auto dialers, it dials the customer contact numbers automatically and once the call is connected it is then transferred to an available agent.

Manual dialers are traditional dialers where the agent dials the customer contact numbers manually one by one. In case of auto dialers, it dials the customer contact numbers automatically and once the call is connected it is then transferred to an available agent.