You’re fighting a pounding headache, your long commute to work is completely mind numbing, and your hot coffee just took a spill all over your new white outfit – let’s face it, you’re having a bad day. Sometimes the best thing to do on these terribly consuming days is to simply laugh it off. I know it can be tough to plaster a smile across your face when you’re feeling less than chipper, but we all know that smiling feels really good! Endorphins and serotonin are all released when a smile flashes across your face, which makes your body relax, and can lower your heart rate and blood pressure. So let’s take the time to smile, especially today, as we observe National Smile Power Day
Nobody knows who came up with the idea of dedicating a whole 24 hours to this day, but one thing is certain: you can always find a good reason to smile. Smile Power Day is the perfect excuse to shine your pearly whites and show off those dimples.
How Smiling Can Improve the Customer Experience As a call center professional, you know how powerful smiling is. Whether you’re a manager or an agent, you should go into every interaction with a smile and an optimistic attitude.
Sometimes agents really need to focus on having a positive outlook, especially on days when they’re dealing with irate callers. Smiling structurally changes the way the noises come from your mouth, making them sound slightly cheerier. This is why a smiling call center agent can positively shape the customer experience. If the caller senses that you have a positive outlook on the situation, they will likely feel less stressed and are more likely to respond in a similar fashion. Smiles can have a contagious two-way effect – it’s not Smile Power Day unless you can put a smile on someone else’s face too.
There are also ways for managers to help agents stay more positive. Rather than telling them to smile, why not implement a way to encourage the smile. You can print out oversized pictures with funny animals and have agents place them at their desks. They can pick a picture that resonates with them, and at times when they need a little friendly encouragement, they’ll have a silly animal to turn to; this is sure to keep them grinning from ear to ear.