The virtual format of customer service system has taken the current call center scenario to a totally different level. The best of the ideas are the ones that are easily executable and make productive sense with the ongoing demands. Because if the customer services are not in tandem with the demands then the ideas of productivity and efficiency just go haywire.Let’s dig deeper into the call center dialers and understand the respective utilities they carry to make the customer interaction more result oriented.
Types of Dialers A particular type of dialer goes with a particular type of a customer base so it is one essential part before you go for a dialer and that is to first understand your customer base and the needs related to it. Because one type of a dialer may not fulfill the needs of an another type of customer base.
Mainly there are three types of dialers – manual, auto, and predictive. Picking the right one out of these decides the well-being of your business.
Manual dialeris a traditional dialer where the agents dial the contact numbers of the customers manually one after another. It takes a lot of time to make a customer connection in this way.
Auto dialer is a bit different than the manual dialer as once you feed the dialer with the customer data then the dialer dials all those numbers automatically and connects with the available agent.
Predictive dialer is the most up to date and the most intelligent dialer. It works based on an algorithm which takes care of the demographics, time-zones and behavioral patterns of the customers to make a connection. With such precision, the call connection becomes more possible.