Business Process Outsourcing
Do you want to focus more on your core business activities and let someone else handle running the call centre, managing people and maintaining technology?
Save office setup costs
Outsourcing can cut down the office setup and infrastructure building cost. A customer who has a steady flow of business can outsource the services related to his/her business to external agencies and can earn profit without even having a fully equipped office, adequate resources and proper infrastructure. In other words, fixed costs can be converted into variable costs.
Lower infrastructure investments
Lower infrastructure investments Cut back drastically on expensive infrastructure requirements. State-of-the-art IT systems, customer service call centres and technical helpdesks result in heavy investments to companies. Keep your costs low by outsourcing these functions.
Focus on core domains
Focus on core domains Customers can outsource services of secondary importance or allied to the main business line to external vendors and focus on the core domains of their business. They can manage things of prime importance without diverting their attention to handle trivial things.
Delegation of your functions
Get access to world-class capabilities
Have processes delivered by dedicated teams that have operational and domain expertise in the outsourced process. Their experience in the field translates into greater operational efficiencies.
Enhance risk management
Get protection from natural calamities, accidents, market fluctuations, or technical crises. Disaster recovery mechanisms and detailed back up plans provided by the outsourcing partner will help you to respond rapidly and get operations back on track quickly.
We prepare our Team for Effectiveness
We train them on various aspects depending on your requirements of the process.
- Sentence Construction
- Questioning Techniques
- Listening Skills
- Voice Modulation
- Problem Solving Skills
- Improves communication skills
- Works in appraisal of confidence in an executive
- Motivates the caller to be prepared
- Learning about different scenarios
A systematic training programme is designed to modify the skills, attitudes and behaviour of an employee to perform a particular job.
It includes setting objectives, designing training modules, implementation and evaluation.
Compliance training refers to the process of educating employees on laws, regulations and company policies that apply to their day-to-day job responsibilities.
On-job assistance after the agents start on the production floor. Training related to rules and regulations followed by the process. Employee training at the place of work while he or she is doing the actual job. Usually a professional trainer (or sometimes an experienced employee) serves as the course instructor using hands-on training often supported by formal classroom training.
Outsourcing With Voitekk
- Proven Competencies in delivering desired results
- Use of In-house Dialer, software’s and systems ensure maximum uptime
- Enhanced levels of Digital, Physical and Technical Security
- 24/7 communication window
- Consistency in Service Levels deliveries
- Strategic experience in increasing productivity and providing exceptional quality service to our clients
- Offering multi lingual candidates to meet PAN India requirements
- Powerful tools used for all inter department communications and documentation