Voitekk - Calling Suite 2.1
Better software = Better Customer Relationships.
Voitekk Call Center software helps deliver a seamless experience across every channel and every touchpoint without missing a beat whether in the cloud or on-premises. From mobile and IVR self-service to agent-assisted conversations. From inbound and outbound voice, email, SMS, chat and social. All while leveraging customer profiles and preferences to drive personalized interactions.
Give customers the help they need - whenever they want and however they choose. Build better relationships with more ways for them to interact. And with less hassle getting things done.
Voitekk - Business Solution (BPO / KPO)
Voitekk BPO / KPO journey began in 2012 when Contact Centers were just about beginning to appear on the horizon for companies. Over the first few years we acted as consultants to over 10+ Contact Centers helping them setup and start operations. Our experience in setting up so many different centers with and dealing with their diverse challenges gave us an invaluable insight and learning. These learnings are what helped us when we setup our own facility in 2014.
There are literally hundreds of Contact Centers in the world today, what is it that makes Voitekk stand out from the crowd? Our expertise has always been in providing customers with an end to end solution that uses the power of Information Technology to reduce Turn around Time (TAT) and implement answers to complex problems that delight the end user. We don't want to provide services we are in the business of providing solutions. By getting involved in every step of the process and optimizing and closely monitoring each stage we have been able to achieve client goals quickly and consistently.